We would like to address the current situation with COVID-19. Rest assured we are monitoring the situation as it progresses and following the recommended precautionary measures coming from the Public Health Agency of Canada and Alberta Health Services to ensure everyone’s safety.
If you are planning on travelling to Canmore, we understand that this is a worrying time and want to bring you some ease. Our staff have been trained on proper procedures to stop the spread of the virus. Each day we are continuing to adjust to the current situation such as; following all the new protocols put in place as recommended by AHS, limiting the amount of one-on-one contact throughout our properties, increasing the amount of time between check-ins and check-outs in each unit, raising our cleaning and sanitization standards to ensure everyone’s safety. Your safety and the safety of our staff and customers is and will continue to be our number one priority.
If you need to postpone your stay, we are offering gift certificates for reservations prior to May 30th, 2020. These may be applied to another stay prior to May 30th, 2021, subject to availability. This can be done up to 4:00 PM on the day of your arrival. As circumstances are changing frequently, we recommend contacting us within 30 days of your arrival to see which options are available at that time.
Reservations booked through a 3rd party Online Travel Agents (i.e. Expedia, Booking.com, etc.) as of March 19, 2020, all prepaid non-refundable reservations scheduled to stay before May 30th, 2020 will be honoured full refund for any cancelled reservation. To modify or cancel your reservation, contact your online provider directly.
If you would like to book a last-minute vacation, you can now book with reassurance that it is 100% fully refundable up to 4:00PM on the day of arrival for stays prior to May 30th, 2020.
Thank you for your patience and understanding during this time. If you have any questions or would like to make/modify your reservation, please contact our team at firstname.lastname@example.org or by phone 403-678-5108.
Our hearts and thoughts go out to you during this challenging time.
Spring Creek Vacations Team